Booking Terms and Refund Policy

For clients who book through an Aryun booking link. Last updated: 13 October 2026

1. Who is who

Aryun Bookings is run by Aryun & Co, Balagere Road, Bangalore, Karnataka 560087 (GSTIN 29BMKPP0521N1ZN). Contact: hello@aryun.io.

Aryun is the booking and payment platform. The service itself is provided by the business you book with (the "artist"). Your appointment, its quality, its price and what happens at it are between you and the artist. Aryun is not a party to that service and does not employ the artist.

2. Making a booking

• You choose a service, any add-ons, and a time, and give your name and mobile number (and your address, if the artist is coming to you).
• If the artist asks for an advance, your slot is held for a few minutes while you pay. The booking is confirmed only once the advance is paid. If the payment is not completed in that time, the hold is released and someone else can book the slot.
• If the artist asks for no advance, the booking is confirmed straight away.
• Prices marked "from" are starting prices. The artist confirms the final price with you.
• You pay the remaining balance directly to the artist at the appointment. Aryun does not collect it.

3. The advance

• The advance is part of the price, not an extra charge. It is deducted from what you owe at the appointment.
• You pay it online through Razorpay. Aryun does not see or store your card, UPI or bank details.
• If a convenience fee is charged, it is shown before you pay.
• Aryun holds the advance until the artist marks the booking completed, or up to 48 hours after the appointment, and then releases it to the artist.

4. Each artist has their own cancellation policy

Artists set their own rules. The policy that applies to you is the one shown on the booking page at the time you booked, and it is saved with your booking. It says:

• whether the advance is refundable if you cancel,
• how many hours before the appointment you must cancel to get it back, and
• whether you can move your booking to another time.

Please read it before paying. You can see it again any time on your booking page (the link you get after booking).

5. Cancelling and refunds

You can cancel from your booking page. Before you confirm, it shows exactly what you will get back.

If the artist cancels, you get back the full amount you paid.

If you cancel:

• within the artist's free-cancellation window, and their policy says the advance is refundable → the advance is refunded;
• after that window, or if their policy says the advance is non-refundable → the advance is not refunded and goes to the artist.

If you do not turn up, the advance is not refunded.

If you reschedule (where the artist allows it), your advance moves with the booking. Nothing is refunded or charged again.

After the appointment. The advance is released to the artist when they mark the booking completed, or 48 hours after the appointment at the latest. Until it is released, the artist can refund it to you through Aryun. Once it has been released, Aryun cannot refund it; any refund after that is between you and the artist.

How refunds are paid. Refunds go back to the same payment method you used. Once a refund is started you will see "Refund initiated" on your booking page with the amount and your booking reference. It reaches your account in 5–7 working days, depending on your bank. If a convenience fee was charged, it is refunded when the artist cancels and not when you cancel.

6. Problems with the service

Aryun provides the booking and payment platform only. Any issue with the service, including the artist not turning up, is between you and the artist — please contact them directly. Refunds are issued only when the artist refunds through Aryun or under the artist's cancellation policy. Aryun does not decide disputes between clients and artists.

For a payment or technical problem (for example, you were charged twice, or a refund that was started has not arrived after 7 working days), write to hello@aryun.io with your booking reference (ARY-XXXX).

7. Messages

We and the artist use your mobile number to send booking confirmations, reminders and changes, by WhatsApp. These are about your booking, not marketing.

8. Fair use

Do not make bookings you do not intend to keep, hold slots to block others, or use someone else's number. We may cancel such bookings and limit further ones.

9. Aryun's responsibility

Aryun is responsible for running the booking and payment system with reasonable care, and for processing refunds that are due under section 5. Aryun is not responsible for the artist's service, conduct, timing or results. Nothing here limits rights you have under Indian consumer law.

10. Changes and governing law

We may update these terms; the version in force when you booked applies to that booking. These terms are governed by the laws of India, and the courts of Bengaluru, Karnataka have jurisdiction.

Grievances about payments, the platform or your personal data: Ashita Patel (Grievance Officer), hello@aryun.io. We acknowledge within 48 hours and aim to resolve within 30 days.